Frequently asked questions
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What if it rains?
Tours run in normal rain: this is a rainforest and it’s beautiful that way too. If there’s a thunderstorm or the river rises, we reschedule or give you a full refund.
Can I cancel?
Yes. Cancel 24 hours ahead and we refund everything. With less notice, we refund half or move you to another day at no cost.
How do I pay?
When you arrive, in cash (colones or dollars), by card or by SINPE Móvil. For groups of 8 or more we ask for a deposit.
Is there transport from my hotel?
Yes, free from hotels in Bijagua. From La Fortuna or Upala there’s an extra charge: ask us when you book.
Can kids come?
Yes, each tour has a minimum age. The night walk and the volcano viewpoint are family favorites.
Do I need to be fit?
Not for the easy tours. For the river hike (6 km with climbs) and tubing, it helps if you walk regularly.